Ms. Yaa Serwah Antwi

Customer Engagement Manager

Yaa Serwah Antwi is an accomplished Customer Engagement Manager at Dwings IT Consult, bringing a wealth of experience in customer relations, marketing, and strategic communication. With a background in communication studies and a series of roles in marketing and student recruitment, Yaa excels in fostering strong relationships and enhancing customer satisfaction.

Yaa holds a Master’s degree in Communication Studies from the University of Ghana and has earned certificates in Beauty Therapy and Hair Plaiting from the National Vocational Training Institute. Her career journey includes notable positions such as a Study Abroad Fair Representative and Marketing/Student Recruitment Advisor at Come Study International, where she honed her skills in client engagement and content creation.

At Dwings IT Consult, Yaa leverages her expertise to manage customer interactions effectively, ensuring that each client receives personalized and efficient service. Her commitment to excellence is evident in her strategic approach to customer engagement and her ability to adapt and respond to diverse needs.

In addition to her professional achievements, Yaa is an active volunteer with a passion for event planning and public speaking. Her interests in lifestyle writing and crafting further complement her dynamic skill set, making her a well-rounded and dedicated professional.

Yaa’s goal is to contribute to the success of Dwings IT Consult by building lasting relationships with clients and continuously improving the customer experience.